Retail & Ecommerce
Today’s retail and e-commerce customers expect fast, seamless, and personalized experiences across every channel. Holvrine helps brands meet these expectations by delivering omnichannel customer support that keeps journeys smooth,
Retail & E-commerce Insights
Today’s retail customers are more connected, informed, and demanding than ever. They expect speed, convenience, and consistency across every channel — whether they’re shopping online, in-store, or on social platforms
Omnichannel is the new standard:
Nearly one-third of consumers use three or more channels to communicate with brands, making seamless omnichannel experiences essential.
E-commerce continues to redefine retail:
Online retail is taking a larger share of the market each year, with many consumers believing the online shopping experience is superior, driven largely by convenience.
Digital influence shapes decisions:
Social media plays a major role in brand choice, with a significant portion of consumers relying on online reputation, reviews, and social presence when deciding where to buy.
Experience drives value:
Many consumers are willing to pay more for a superior customer experience, proving that CX directly impacts revenue, not just satisfaction.
Personalization is expected:
A majority of shoppers now expect some level of personalization as a standard part of their retail experience.
Together, these insights show that success in retail and e-commerce depends on deep customer understanding, strong omnichannel engagement, and data-driven CX execution.
Types of services
We support a wide range of travel and hospitality businesses together, we ensure seamless journeys, efficient operations, and consistently positive customer experiences.
Acquisition
Account/billing inquiry
Returns and refunds
Shopping cart
Retention and loyalty programs
Consumer rentals
Complaint/issue resolution
Chat and email support
Pre- and post-sales assistance
Inbound phone B2C and B2B sales
Outbound phone sales
Winback/save retention
Cross-sell and upsell
Chat and email support
Technical support
Collections
Payments
E-commerce
Item processing
Redefining customer experiences in retail & e-commerce industry
Why technology companies choose Holvrine?
Reduce operational costs compared to in-house teams or freelancers, while maintaining high service quality.
Deliver seamless experiences across all customer touchpoints — improving satisfaction, conversion, and retention.
Centralized, office-based teams ensure visibility, control, and consistent performance across all markets.
Quickly adapt to changing volumes, promotions, and seasonal demand without operational risk.
Support global customers with teams covering 12+ languages, enabling international growth.
Quality assurance, reporting, and analytics ensure continuous improvement and measurable results.
How It Works for Retail & E-commerce
Holvrine supports retail and e-commerce brands by delivering fully managed, scalable customer experience and back-office operations designed for fast-moving consumer markets.
We start by understanding your brand, customer journey, products, and peak demand cycles. Our teams align with your tone of voice, policies, and service standards from day one.
We recruit, train, and manage agents experienced in retail and e-commerce workflows — including order management, returns, refunds, payments, and customer inquiries.
Support your customers across live chat, email, social media, and voice — ensuring consistent service across every channel they use to shop and engage.
All teams operate from secure offices with power, internet, and system backups, ensuring reliability, continuity, and full operational control.
Easily scale teams up or down during seasonal peaks, campaigns, or growth phases — without the complexity or cost of building internal teams.