Generative AI
Powering new levels of experience
Are you ready to take your business to the next level with the power of generative AI? Our range of secure solutions helps you revolutionize your business at every level to develop intelligent journeys, operations, and enterprises. Get ready to transform at scale with our innovative and comprehensive approach to AI adoption.
AI Assessment & Roadmap
Identify your organization’s readiness to move forward with enterprise-scale generative AI solutions and discover how to build an actionable plan balancing risk and innovation.
Self-Service AI Bots
Form a deeper understanding of each customer’s need before responding naturally and conversationally—efficiently crafting personalized and dynamic responses with the right human tone.
Smart Assist
Boost customer experience and bottom-line impact by analyzing sentiment, offering personalized coaching, providing accurate answers, suggesting custom scripts, and auto-logging call notes and customer history.
Knowledge Management
Enhance customer support with AI-driven technology to generate and manage knowledge effectively—automating content, optimizing storage, and improving access to empower faster, informed decisions.
Automated Quality Assurance
Analyze 100% of your customer interactions to detect deviations and opportunities to achieve higher quality standards, improve operational effectiveness, and ensure customer satisfaction.
DevX
Boost productivity throughout the development lifecycle—from writing and maintaining code, to testing, reviewing, and documenting—and receive recommendations to ensure a thoughtful end product at every step.
From Vision to Innovation: A Guide on Generative AI for Business Leaders
Discover how you can use generative AI to grow revenue, save costs, innovate, and more.
The Holvrine difference
We’re helping brands to unlock growth with generative AI, from streamlining operations and accelerating processes to supercharging productivity.
Empowering Customers
Empower your customer interactions with smart AI advisors that power quality improvements without impacting satisfaction.
Enabling People
Augment your customer experience advisors with AI superpowers—driving dramatically enhanced experiences while saving costs.
Optimizing Processes
Streamline your back-office operations to eliminate manual repetition, optimize your workforce performance, and improve efficiency.
Enhancing Data
Harness the power of your data to train your LLMs to provide specific and superior, personalized customer experiences.
Protecting Brands
Safeguard your LLM performance with robust security, governance, and risk management protocols that securely and responsibly enhance your brand experience.
Generative AI at work
1. Envisioning a Better Healthcare Experience
We’re helping one healthcare company conceptualize a simpler healthcare experience with generative AI. By making interactions with doctors and healthcare providers less painful—fewer forms to fill, less waiting, and more meaningful conversations—generative AI has the potential to tailor healthcare to the individual. But before building a solution, the client needed a vision for how generative AI could evolve the patient experience.
2. Customer Support Transformation in Tech
One technology company’s customer support advisors were struggling to navigate a complex landscape of products. We developed a generative AI application in just three weeks that allowed them to swiftly tackle technical queries with AI assistance. It featured a user-friendly interface, feedback mechanisms, analytics dashboards, and word moderation. Productivity soared by 65 percent, and query response times were slashed by four minutes, resulting in substantial cost savings.
3. Enhancing a Telehealth Chatbot
We created a secure, real-time generative AI solution that efficiently triaged patient inquiries, ensuring they received accurate responses while safeguarding their privacy. Conversational automation seamlessly incorporated data sources—even a treasure trove of first-party information—into the chatbot. While complying with healthcare regulations, we ingested provider data, integrated it into the existing model, and created the ability to integrate with a Language Learning Model.
4. AI-Powered Shopping
Faced with the challenge of overwhelming customers with too many options for online furniture shopping, 3D Cloud by Marxent sought a generative AI solution to simplify the process. They turned to Concentrix. In just two days, we crafted a generative AI chatbot. This AI buddy replaced dropdowns and checkboxes with conversation, making furniture customization a breeze and expediting the configuration of the perfect piece
